Like we always say - remain calm! When you purchase a compatible toner cartridge with Quest 4 Toner, you are guaranteed success and we will certainly help you when it goes awry. How to fix your cartridge incompatibility issues: When they are not installed properly however, you will be indicated as such to correct the issue.
With all printers, there are manuals to help you insert new cartridges into your printer. Make sure you purchase compatible toner correctly. On a rare occasion, a drum or a fuser that was purchased instead of toner can be installed. You can switch this off and continue using your cartridge. With certain HP cartridges, there's an update to "enable cartridge protection" that will prevent the cartridges from being used on other makes of printers. When the software is using an older version of the software that needs updating, this can pose issues as well. With most printers, the software associated with the printer will automatically update. This can pose a problem when you are using these cartridges. Often times, dirt can get into your cartridge through the metal contacts on the unit. Make sure you've removed it to continue using. When you first get your cartridge, a protective plastic strip is attached and must removed before inserting into your printer. Sometimes, when the printer won't recognize the new cartridge and think it's still using the old one. When it's installed, the internal memory gets reset and you can start using the new cartridge. 
By default, your printer should recognize that a new cartridge was installed automatically. Here are some common problems that can occur: For HP Printers, you'll see "HP Cartridges locked". You see the "low (or empty) on toner" indicator on your computer. 
Your printer will have flashing warning lights. Your printer might read "printer cartridge not detected" or the printer can't detect ink. Your printer message will read "no cartridge installed". Why is this happening?Ī few common messages you might receive when installing a new cartridge might be the following: We've had many customers come up to us with this issue - and regardless of the printer make and model you have - will still not recognize it. A printer that doesn't recognize a new toner or ink cartridge is a common occurrence when replacing your old cartridge in your printer. 
This will happen from time to time with new cartridges. You pop in the new cartridge and it doesn't work! Now what?
You have just purchased some new compatible cartridges for your Brother, Epson, HP or other printer.
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